Refunds and cancellation policy
Please inform us immediately if you anticipate being late or are unable to make your appointment. It is essential to notify us by direct phone call, e-mail or WhatsApp, as these are the only accepted methods for cancellation or rescheduling — messages on social media don't count.
- You'll receive automated appointment reminders by text and email before your session — but please note, these reminders don't replace your responsibility to manage your booking and cancellation deadlines. We offer a 10-minute grace period on all sessions, no matter the length. If you arrive more than 10 minutes late, we'll treat what we safely can in the time remaining in your booking slot — but any areas we can't get to will not be rebooked, refunded, or carried over to another appointment. If there isn't enough time left to treat you safely at all, the session is forfeited and deducted from your course.
- Our cancellation policy requires 48 hours' notice. Any changes or cancellations must be made before this window closes. Failure to attend your session for any reason — including family emergencies, transport disruption, or work obligations — will result in the loss of that session.
- Too unwell to attend? Contact us as soon as you can and provide a doctor's note within 7 days of the missed appointment, and your session won't be deducted.
- Should your menstrual cycle coincide with an appointment, we offer a complimentary rebooking of your Hollywood or bikini treatment if you prefer not to proceed — simply rebook within 2 weeks of the appointment and it won't be deducted from your course.
- We ask for your understanding in instances of staff sickness or emergencies, which are beyond our control. Affected clients will be rescheduled as a priority, at no loss to their session or course.
- In the event of technical issues with our equipment, we will reschedule your appointment for another day, at no loss to your session or course.
- No Refunds After 14 Days: Laser Me Out operates a strict no-refund policy after 14 days from the date of purchase, even if treatment has not commenced. Refunds within the 14-day window are only available if no treatments have been provided — once your first session has been taken, your course is non-refundable. This does not affect your statutory rights.
- Consultation Fee: The £50 consultation and patch test fee follows the same 14-day window — refundable within 14 days of payment, provided your consultation and patch test have not yet taken place. Once they have taken place, the £50 is treated as payment for the consultation and patch test and is no longer refundable. After 14 days from payment, the fee is non-refundable unless we cancel your appointment or are unable to provide the service. Your £50 remains fully redeemable against any course on our price list when you purchase within 14 days of your consultation.
- Refunds for Medical Reasons: If your consultation or patch test shows you're not suitable for laser treatment, let us know within 14 days of finding out and we'll issue a full refund, provided no sessions have started. If a medical reason arises partway through your course, email hello@lasermeout.com with supporting medical evidence — we review every case individually, and the outcome is at our discretion.
- Pregnancy: If you become pregnant during your course, we'll pause it and extend its validity by an additional 24 months at no extra charge.
- Prepayment Requirement: All services must be paid for in full before your appointment. We accept major credit and debit cards, cash, and Klarna (full-price courses only). We do not accept cheques.
