Terms and Conditions

Welcome to Laser Me Out!

Please pay attention to the following terms and conditions below, which have been meticulously crafted to ensure that your every visit to our clinic is an exceptional experience. We sincerely urge you to thoroughly review and comprehend these terms before scheduling your appointment, as your understanding and adherence to them are paramount.
We remain committed to delivering the utmost in quality care.

Thank you for choosing Laser Me Out!

Laser Me Out endeavors to provide precise information about products and pricing. However, during website revisions, email transmissions, and routine maintenance, occasional typographical or pricing inaccuracies may occur. Should a product be advertised with an incorrect price or with erroneous information due to a mistake in pricing or product details, Laser Me Out reserves the right, at our discretion, to reject or cancel any orders placed for that item. In cases where an item is incorrectly priced, Laser Me Out may, depending on our decision, either reach out to you for further instructions or cancel your order and inform you of the cancellation.

Appointments

A prepayment is required to secure any of our services before a booking can be confirmed.
A consultation is FREE OF CHARGE.
At each visit, we need a completed medical form, signed prior to arrival. Please inform us of any medical changes as soon as they occur.
First-time clients must undergo a consultation before receiving any treatments.
Clients that have had laser treatment before and require top up sessions with Laser Me Out that would like the consultation and treatment on the same day, must sign a waiver form before conducting the treatment.
Clients must complete all necessary preparations, such as shaving the relevant areas 24 hours in advance and removing makeup for facial treatments, before their appointment.
We advise that all makeup, fake tan, body oils, products, deodorant, cream, and perfume be removed before arrival. While our therapists will cleanse the treatment area, they are not liable for any adverse reactions if this request is not adhered to.
Should a client apply active ingredients or retinol to their face within 7 days before an appointment, we will be unable to reschedule the appointment, and the session will be forfeited due to non-compliance with pre-care instructions.
Please arrive 10 minutes early to ensure all necessary paperwork is completed before your session starts.
We cannot ensure the same therapist will be available for all treatments throughout a course.
We strive to begin appointments on time. In the event of delays or necessary rescheduling, we will provide as much notice as possible.
Clients must be 18 years or older. Those 16 and above must be accompanied by an adult for each session. Parent must also sign a consent form during the consultation.
Treatment areas cannot be substituted for another during the same course.
An appointment inquiry does not confirm your booking. A session is only secured once payment is received and confirmed by our team.
If a session is booked without a consultation taking place at least 24 hours prior, we reserve the right to cancel the treatment.

Please note that individual results from our treatments may vary. Each client's skin and body respond uniquely to our procedures, influenced by factors such as skin type, lifestyle, age, and adherence to pre- and post-treatment care. While we tailor our treatments to provide the best possible outcomes for all of our clients, we cannot guarantee specific results. Rest assured, our expert team will offer personalized advice and support throughout your treatment journey to help you achieve the best results. Your satisfaction is important to us, and we welcome any questions you may have about what to expect from your chosen treatment.

Cancellations and lateness

Please inform us immediately if you anticipate being late or if you are unable to make your appointment. It is essential to notify us via a direct phone call, e-mail and WhatsApp as these are the only accepted methods for cancellation or rescheduling.

An automated reminder will be sent to you at least 48 hours before your appointment. For sessions lasting 60 minutes or less, we offer a 10-minute grace period. Arrival beyond this period will lead to the forfeiture of the session. For extensive 'top to tail' sessions, a 15-minute grace period is provided, after which our therapists will do their best within the remaining scheduled time without the option to rebook individual areas.
Our cancellation policy requires a 48-hour notice. Any changes or cancellations must be made before this window. Failure to attend your session for any reason, including family emergencies, train strikes, or work obligations, will result in the loss of your appointment.
If a client's lateness prevents the completion of all scheduled areas, these areas will not be eligible for individual rebooking as complimentary sessions.
While we aim to honor all appointments, we cannot guarantee compensation for delays caused by the clinic.
For lateness or absence, please contact us at 020 778 4712 or via WhatsApp at 07759053705. We do not acknowledge Instagram DMs or voicemails for communication regarding lateness, rescheduling, or rebooking.
Should your menstrual cycle coincide with an appointment, we offer a complimentary rebooking of bikini treatments if you prefer not to proceed with the session.
We ask for understanding in instances of staff sickness or emergencies, which are beyond our control; affected clients will be rescheduled.
In the event of technical issues with our equipment, we will need to reschedule your appointment for another day.
Please note that we do not provide compensation for travel expenses.

Payments and refund policy

Laser Me Out enforces a strict no-refund policy on all services unless they are medically deemed unsuitable. In such cases, refunds are contingent upon notification of the medical issue within 14 days from the date of awareness. A refund is permissible only if no treatments – either individual sessions or packages – have commenced.
Refunds are not available under any circumstances after 14 days from the original purchase date.
Should you become pregnant before initiating your treatment course, we can extend the validity of your purchase by an additional 24 months.
All treatments and courses must be utilized within 12 months from the date of the initial payment.
Full prepayment is required for the reservation of any service.
We do not provide student discounts.
Any promotions must be paid in full before the first appointment.
We accept all major cards, including debit, Mastercard, and American Express. Cash and bank transfers are also acceptable, with details available upon request.
Cheque payments are not accepted.
Previous promotions or price lists are not valid.
For refund inquiries, please contact us at hello@lasermeout.com.
We do not engage in price matching.
Offers are exclusive and cannot be combined with other sales. Each offer can be redeemed only once.
We reserve the right to refuse service if pre-treatment payment is not received.
Gift cards purchased from Laser Me Out are valid for 12 months from the purchase date and are non-refundable.
We retain the discretion to modify or introduce new promotions at any time.
Courses, individual sessions, and gift cards are non-transferable and must be used by the purchaser only.
Gift cards are not redeemable for cash.
We reserve the right to terminate any course at our discretion.

Offers and promotions

Offers can not be combined with any other deal.
Offers are based on a first come first serve basis.
Offers are required to be paid in full.
We can not adjust any courses purchased at a discounted price.
Offers are only for clients that have reached out to purchase for themselves.
If you enquire about an offer and come in for a consultation first, we cannot guarantee the same offer will be available on that day.

Confidentiality

All client information, discussions and records are kept confidential and will not be disclosed to third parties without consent, except as required by law.
Therapists may take before, during and after photos to add to clients private files for record keeping purposes, if clients do consent, this can also be used for promotional purposes.
You have the right to opt-out from marketing calls and emails.
Data is stored on our booking system indefinitely.

Data and privacy

Under the provisions of the Data Protection Act 2018, data is collected, stored, and utilized in strict adherence to the prevailing data protection regulations.

Emergency procedures

In a clinic, emergency procedures are essential to ensure the safety and well-being of patients, staff, and visitors. These procedures may vary depending on the type and size of the clinic, but here are some general emergency procedures that should be in place:

Fire Safety:

Clear fire escape routes and exit signage, this is next to our treatment rooms.
Fire alarm systems and regular fire drills.
Fire extinguishers and fire blankets at strategic locations.
Designated assembly points for staff and patients.

Medical Emergencies:

Procedures for responding to patient medical emergencies, such as cardiac arrests or seizures.
Availability of automated external defibrillators (AEDs) and staff trained to use them.
Emergency medical kits and supplies.
Ensuring patients with mobility issues have assistance.

Power Outages:

Backup power sources, such as generators or uninterruptible power supplies (UPS) for critical equipment.
Protocols for safely shutting down equipment during power outages.

Security:

Procedures for handling security threats or intruders.
Panic buttons or alarms for staff to alert security or law enforcement.

Severe Weather:

Plans for dealing with severe weather events like hurricanes, tornadoes, or floods.
Safe areas for staff and patients during severe weather.

Hazardous Materials:

Protocols for handling and containing hazardous materials or chemicals, if applicable.
Safety data sheets (SDS) for hazardous substances.

Communication:

Communication systems to alert staff and patients during emergencies.
Contact information for local emergency services and hospitals.
Communication plans for notifying patients about appointment cancellations or rescheduling in case of emergencies.

Training and Drills:

Regular training for staff on emergency procedures.
Conducting mock drills to ensure everyone is familiar with the procedures.
Documentation:
Maintaining records of emergency drills and training.
Documenting incidents and responses for review and improvement.
Accessibility:
Ensuring that emergency procedures are accessible to all staff, including those with disabilities or language barriers.
Providing assistance for patients with disabilities during evacuations.
Security of Patient Information:
Protocols for safeguarding patient information in case of an emergency.
Backup and recovery plans for electronic health records.

These procedures should be well-documented, regularly reviewed, and communicated to all staff members. Additionally, they should comply with local and national regulations and guidelines for healthcare facilities. Tailoring emergency procedures to the specific needs and risks of your clinic is crucial for ensuring a safe and effective response in emergency situations.

Force Majeure Clause

In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, civil unrest, or other major events ("Force Majeure"), both Laser Me Out and our clients are released from their respective obligations without penalty. Under such Force Majeure conditions, appointments may be postponed or canceled at the discretion of either party.

Should a Force Majeure event occur, we will make all reasonable efforts to notify affected clients promptly and to reschedule any impacted appointments as soon as normal operations can be safely and practically resumed. We understand the importance of our services to our clients and commit to handling such exceptional situations with fairness and concern for all parties involved.

Liability and complaints

It’s the client’s responsibility to ensure all medical forms to date are correctly filled out and all information provided to therapists before conducting the treatment is correct and honest. We will not be liable if any adverse reaction or any damage caused due a failure of disclosure from the client’s behalf.
Clients must inform the team of any known allergies, medication or changes in health before conducting a treatment, this information is required on the consultation form
Laser Me Out cannot be held liable for any economical, consequential, or indirect loss for any reason.
The client agrees to comply with all instructions and/or recommendations pre and post treatment.
All clients are entitled to submit a complaint either verbally, via email hello@lasermeout.com or by phoning us on 020 7788 4712.
Please allow up to 7 working days for a response to any complaint submitted to allow a thorough investigation.
During an investigation, members of the team may contact you to gain further information about the complaint either via phone, message, or email.
If you are not satisfied with a therapist’s treatment, you have the right to not be booked in with them again.
Burns can occur, please get in touch with us if you get one and we can give you advice on how to manage this.

Child care policy

Children are welcome in our clinic however staff members will not be able to supervise for health and safety and insurance purposes.
Only clients booked in are allowed in the treatment room unless a client is age 16-17 and requires an adult or guardian during the session.
Please do not bring your child if they wont be supervised by another adult.

Intoxicated/under the influence of drug substances.

All staff at Laser Me Out have a right to refuse treatment to any clients who are destructive or obviously under the influence of any illegal substances, drugs or alcohol. (This does not include any prescribed medication) The session will then be deducted.

Testimonials and social media

Feedback, testimonials and reviews may be collected, with clients written consent we will use clients images for promotional purposes.
Clients images/testimonials may also be used on social media platforms for promotional purposes with written consent beforehand.

Post treatment laser hair removal

Ensure you attend the session with loose clothing to avoid any discomfort or adverse reactions.
No retinol or active ingredients a week after lasering the face.
No facials for a week after lasering your face.
No fake tan or tinted moisturizers for 24 hours.
No swimming for 24 hours.
No sauna for 24 hours.
No heat treatments for 24 hours.
No hot baths or showers for 24 hours.
No sunbeds for 48 hours.
No makeup for 24 hours (if the face was lasered).
Apply aloe vera and cold compresses if the treated area is warm or itchy.
No waxing during the course of the laser.
No plucking of the hair.
No use of any at home laser machines during the course of treatment.

Post treatment facials

No makeup for 24 hours.
No retinol a week prior and a week after treatment.
No active ingredients or any products containing active ingredients a week prior and after.
No other facials for 4 weeks.
No sun beds for 2 weeks.
No sauna.
Change pillow cases.
No injectable treatments for 2 weeks
No sun exposure for a week.
No laser hair removal for a week (hydrafacial) or 4 weeks (dermapen or chemical peel)

Treatment disclaimer

All clients' results may differ and would vary according to their biological makeup, diet, environmental surroundings, medication, lifestyle choices and many more factors. This all has an effect on how each treatment influences the client. We mostly do achieve amazing results with all treatments we conduct. However, we can not predict any outcome of any treatment and will not be able to guarantee results.
Please consult with the clinic about any special circumstances or expectations

Compliance with laws

All treatments and services provided by Laser Me Out comply with relevant laws, regulations and industry standards.
All therapists conducting treatments are qualified and experienced.

Personal Protective Equipment

All clients are required to wear the laser goggles during any laser treatment at all times.

PCOS Membership

Memberships are a 12 month contract minimum, if you wish to cancel earlier you are liable to pay the remaining amount.
The joining fee/initial consultation is £300 and a follow up consultation is £100.
The membership is £450 a month.
We have a no refund policy during the duration of the membership for any payments made.
If a client requires a follow up consultation, we are not liable for costs of any ultrasounds or tests that may be required.
We do not make any guarantees or promises to cure your condition.
Follow-up consultations require an additional £100 charge.
Each member is entitled to: 1 laser treatment and 1 facial treatment, these are all subject to availability and need to be booked in advance.
Our generic 48 hour cancellation policy for treatments still stands with the treatments booked within the membership.
If a client does not utilize any sessions during the month, we are unable to carry this on to another month.
The membership services are for the client that has purchased only.
We do not cure PCOS, we are here to facilitate a healthy lifestyle.
Exclusive event invites and seminars are on a first come first serve basis only.
The business reserves the right to terminate the membership contract for any breach of terms and conditions.

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If you wish to provide us with any feedback please contact us via:

Email – hello@lasermeout.com

Phone – 020 7788 4712

WhatsApp – 07759053705

Instagram – Lasermeout

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Phone lines are not managed 24 hours a day and we do not accept voicemails for cancellations or updates.

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